FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER SHIP?
Your order has an estimated ship date date within 2-5 business days from when you place the order. While Ken's Sports has over 100,000 sq feet of parts, accessories, apparel, and major unit inventor,y some items will need to be special ordered from the manufacturer to fullfil orders. Once the special ordered parts are received by Ken's Sports the order is packaged and forwarded on to you.
HOW LONG SHOULD I WAIT BEFORE CHECKING THE STATUS OF MY ORDER?
Once an order is placed, you will receive a confirmation email summarizing your order. The next email you will receive is at the time of shipment with a tracking number. If there are backordered or discontinued items, you will receive an email or phone call from our support team notifying you of specific details.
Most parts ship within 2-5 business days of ordering depending on O.E.M. warehouse locations. If you have not received any contact after seven (7) business days, feel free to contact our Support Team for more information. Please allow 24-36 business hours for replies concerning order status as we answer all inquires in the order they are received.
WHY IS MY CREDIT CART NOT WORKING?
The main reason credit card transactions decline is due to incorrect billing information. When checking out, the billing address must match the shipping address for security purposes. Make sure you enter your billing address exactly as it’s shown on your credit card statement.
Cards also decline because of an incorrect CVV2 number. These are the last three digits on the back of the credit/debit card (Visa/Mastercard/Discover). On American Express cards, it is the four digit, non-embossed number printed above the account number on the face of the card. Any attempted transaction will show pending on your statement for 2-4 business days. Knowing your billing details will prevent any pending charges and ensure payment accuracy.
WHY WAS MY CARD CHARGED IF THE ORDER WAS DECLINED?
If there is a mismatch between your billing and shipping information or any other issue regarding your credit card, your order is automatically cancelled and refunded on our end. If you order shows that it is declined, the funds have been released from us. Once merchant services and your bank approve the refund, you will see the refund. Until it is approved by merchant services and your bank, your transaction will show as pending.
HOW DO I RETURN PARTS?
WHAT IS A BACK ORDER?
HOW DO I SELECT SHIPPING TO A DIFFERENT COUNTRY?
In the "Shopping Cart" you can enter your zip code for a U.S. shipment, however if you are from a different country you can proceed by clicking the "Pay Securel Now" button. On the following page you can select your country for a shipment quote.
WHICH SIDE OF MY MACHINE IS LEFT (LH) OR RIGHT (RH)?
Left or Right orientation is from your perspective when you are sitting on or in the machine. Front and Back is in reference to this orientation as well.
